Returns & Exchanges

At XTOOL, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our streamlined process ensures that updating your wardrobe is as effortless and risk-free as possible.

1

Initiate Your Request

Log into your XTOOL account and select the items you wish to return from your order history to generate a return authorization.

2

Package Your Items

Carefully place the unworn garments in their original packaging, ensuring all designer tags and security seals remain intact.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Refund or Exchange

Once our quality control team inspects the items, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing